Feb 09, 2023  
2019-2020 Undergraduate Academic Catalog 
2019-2020 Undergraduate Academic Catalog [ARCHIVED CATALOG]

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TC 3030 - Conflict Management

3 lecture hours 0 lab hours 3 credits
Course Description
This course is designed to provide students with an opportunity to develop competencies in understanding, analyzing, transforming, and resolving conflicts at multiple levels. It includes case studies and activities that allow students to examine conflict at the interpersonal, organizational, and community/cultural levels. Topics covered include using conflict in the creative process, influencing without power, conflict intervention, and resolving non-productive conflict. Other areas of skill development covered include negotiating interests versus positions, coaching and mediation, and maintenance of interpersonal relationships. (prereq: GS 1002 , GS 1003 , and junior standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Articulate theories of conflict, power, and influence
  • Analyze conflict at interpersonal, organizational, and community levels
  • Negotiate conflict using interests
  • Analyze methods of dispute mediation
  • Work effectively in cross-functional teams
  • Communicate design ideas effectively 
  • Practice leadership skills 
  • Formulate plans for conflict intervention

Prerequisites by Topic
  • Verbal messages
  • Nonverbal messages
  • Listening 
  • Interpersonal relationships
  • Culture and communication

Course Topics
  • Theories of conflict 
  • Theories of power and influence
  • Conflict analysis and assessment
  • Negotiating interests versus positions
  • Dispute mediation
  • Dialogue facilitation
  • Conflict intervention

Dr. Tammy Rice-Bailey

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