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May 05, 2024
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MG 645 - Operations and Systems Management3 lecture hours 0 lab hours 3 credits
Course Description
Operations and information management provides students with an understanding of how service and production organizations manage and control processing of the entire customer value stream, from receipt of a request through the delivery of the product or service. This includes the design and control of the business processes responsible for effectively applying resources (MIS, people, equipment, materials, etc.). Effective operations and information management is vital for survival in today’s global markets that demand fast delivery, better quality and Lean organizations. A key component of this class is the use of Information Systems technology in operations. We will examine how MIS must be a major component in all operations strategies. This course is classroom-based, and includes lectures and discussion topics that include current events in operations. An individual class project that requires the student to apply the course teachings to an actual company situation is an important part of the learning transfer. (prereq: graduate standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Understand the strategies, tactics and performance measurements used by operations managers in manufacturing and service operations
- Understand operations, the theories involved and their applications
- Identify and explain how system applications support business functions and processes
- Describe the benefits from electronic commerce and communication and the effect these have on the organization’s management, culture and infrastructure
- Describe what knowledge management is and its affect on an organization
- Develop communication skills and the ability to evaluate new information
- Understand the concepts employed by operations managers
- Understand how the concepts presented compare to those management practices in the student’s business environment
- Produce a basic analysis of an actual manufacturing/service operations process
Prerequisites by Topic
Course Topics
- Operations Strategy
- The Digital Firm: Electronic commerce and electronic business
- Information systems in the enterprise
- The internet and the new information technology infrastructure
- Product Design and Process Selections
- Supply Chain Designs, to include: the use of IS, Global implications
- Understanding the business value of systems and managing change
Coordinator
David Schmitz
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