May 25, 2026  
2026-2027 Undergraduate Academic Catalog 
    
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2026-2027 Undergraduate Academic Catalog
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UXD 3020 - Design for Chat and Voice

3 lecture hours 0 lab hours 3 credits

Course Description

This workshop-style course introduces conversational interfaces, focusing on the design and development of multimodal chat and voice assistants that incorporate AI-generated interactions. Students complete a hands-on project that spans the full lifecycle, from initial concept and agent personality to intent definition, conversation flow design, prototyping, user testing, and iteration. The course strengthens UX students’ junior portfolios and provides an opportunity to explore conversation design as a specialty within UX. 


Prereq: COM 2001 , UXD 1001 , junior standing (quarter system prereq: UX 1400 or UX 1400H and GS 1002 or GS 1020H or GS 1002E)
Note: None
This course meets the following Raider Core CLO Requirement: None
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
 

  • Apply conversation design principles to create clear, engaging agents
  • Explain key benefits and limitations of conversational agents for UX
  • Design agent personality, prompts, intents, and conversation flows
  • Choose appropriate patterns for voice vs. chat interactions
  • Test, evaluate, and iterate agents using user feedback and evidence
  • Design inclusive, accessible, and ethical agents that support user trust
  • Build and launch a multimodal agent using Voiceflow or similar platforms
Prerequisites by Topic
 

  • Design thinking
  • Inclusive design
  • Accessibility
  • User persona
  • User journey
  • Usability
  • Prototyping
  • UX writing
Course Topics
 

  • Conversation design in UX (roles and career paths) 
  • Brief history of conversational interfaces 
  • Human vs. machine conversation expectations 
  • NLP/NLU basics for designers 
  • Conversation design principles and patterns 
  • Voice vs. chat design considerations 
  • Agent personality and tone 
  • Prompt design for AI interactions 
  • User intents and requirements 
  • Conversation flows and documentation 
  • Multimodal interactions (chat + voice) 
  • Prototyping and conversation research 
  • Conversation testing and iteration 
  • Inclusive, accessible, ethical, and trustworthy design 
  • Platforms and tooling (Voiceflow or similar) 
Coordinator
Amii LaPointe


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