Mar 13, 2025  
2023-2024 Undergraduate Academic Catalog-June Update 
    
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2023-2024 Undergraduate Academic Catalog-June Update [ARCHIVED CATALOG]

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BUS 3800 - Continuous Improvement

3 lecture hours 0 lab hours 3 credits
Course Description
In this course, students will be introduced to quality improvement methodologies such as Plan-Do-Check-Act, House of Quality, etc. Students will learn how to apply the seven basic quality tools to business problems. The elements of an organization quality management program will be explored, including the importance of strategic planning and stakeholder relationships in the management process. (prereq: none)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Identify and describe key elements of an organizational quality management program
  • Compare and contrast the various quality improvement methodologies
  • Apply basic quality tools identify, present, state, and analyze data for improvements
  • Define customer value and apply voice of the customer techniques for obtaining stakeholder feedback
  • Create improvement recommendations and institute reinforcement techniques and control monitoring
Prerequisites by Topic
  • None
Coordinator
Dr. David Rollins


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