| |
Nov 21, 2024
|
|
|
|
|
TC 3010 - Digital Workplace3 lecture hours 0 lab hours 3 credits
Course Description
Gone are the days that workplaces are purely physical and have standard business hours for all employees. Today, employees are always connected and are able to access information anytime, anywhere, blurring the lines of work and personal life. This shift has forced organizations to think about work (collaboration, culture, human resources, etc.) in an entirely new way-the digital workplace. The digital workplace is a natural evolution of the workplace that is comprised of existing and emerging technologies that work together fostering this new way of working. At the core of the digital workplace is the employee experience. To ensure that the digital workplace aligns with employee expectations of their new work environment, user experience professionals work to create immersive intranets and frictionless collaborative spaces. This class will include a mixture of lecture, discussion, and project work. (prereq: GS 1002 or GS 1020H and sophomore standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Describe the major considerations of the digital workplace
- Identify the opportunities and challenges associated collaboration
- Identify basic principles of content strategy and content management
- Demonstrate knowledge and application of professional software and cloud-based productivity tools
- Explain digital workplace strategy, governance, and how both are impacted by company strategy
- Know how to gather, read, and analyze digital workplace metrics and tie them back to Key Performance Indicators (KPIs)
Prerequisites by Topic
- Foundations of communication, collaboration, and research
Course Topics
- Impacts on employees including talent attraction/retention, working styles, virtual work environments, and productivity.
- Impacts on organizational culture and the changing expectations of the workforce
- Existing and emerging business technologies that make up digital workplace
- Intranets (design, usability, mobility, searchability, findability, platforms, and communication)
- Collaboration and social (communities, collaborative tools, remote working)
- Content management (publishing, life cycle, models, strategy)
- Digital platforms (on premises and cloud-based)
- Strategy and governance (roadmaps, structures, and tactics)
- Metrics and measurement (digital analytics, alignment with KPI)
Coordinator
Dr. Tammy Rice-Bailey
Add to Portfolio (opens a new window)
|
|
Skip to Main Content
