Feb 23, 2024  
2020-2021 Undergraduate Academic Catalog 
2020-2021 Undergraduate Academic Catalog [ARCHIVED CATALOG]

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TC 3010 - Digital Workplace

3 lecture hours 0 lab hours 3 credits

Course Description
Today, more and more organizations, both large and small, are adopting business models, practices, and tools that allow workers greater flexibility and change our perceptions of how, where, and when we work. This class will examine four dimensions of the digital workplace: Space, Capabilities, Intelligence, and Beauty. User experience professionals play a key role in creating the digital workplace experience by creating immersive intranets and frictionless collaborative environments rooted in data. This class will include a mixture of lecture, discussion, and project work. (prereq: GS 1002  or GS 1020H  and sophomore standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Describe the major considerations of the digital workplace
  • Identify the opportunities and challenges associated collaboration
  • Understand basic principles of content strategy and content management 
  • Demonstrate knowledge and application of professional software and cloud-based productivity tools 
  • Understand digital workplace strategy, governance, and how both are impacted by company strategy 
  • Know how to gather, read, and analyze digital workplace metrics and tie them back to KPIs 


Prerequisites by Topic
  • Foundations of communication, collaboration, and research

Course Topics
  • Organizational culture and communication strategies
  • Company communications and assets responsibly
  • Communication channels (formal/official versus informal/grapevine)
  • Intranets (design, usability, mobility, searchability, findability, platforms, and communication)
  • Collaboration & social (communities, collaborative tools, remote working)
  • Content management (publishing, life cycle, models, strategy)
  • Digital platforms (on premises and cloud-based)
  • Strategy & governance (Digital Workplace roadmap, governance structure & tactics)
  • Metrics & measurement (digital analytics, alignment with KPI)

Dr. Tammy Rice-Bailey

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