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Sep 17, 2024
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TC 3030 - Conflict Management3 lecture hours 0 lab hours 3 credits
Course Description
This course is designed to provide students with an opportunity to develop competencies in understanding, analyzing, transforming, and resolving conflicts at multiple levels. It includes case studies and activities that allow students to examine conflict at the interpersonal, organizational, and community/cultural levels. Topics covered include using conflict in the creative process, influencing without power, conflict intervention, and resolving non-productive conflict. Other areas of skill development covered include negotiating interests versus positions, coaching and mediation, and maintenance of interpersonal relationships. (prereq: GS 1002 or GS 1020H and GS 1003 or GS 1030H and junior standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Articulate theories of conflict, power, and influence
- Analyze conflict at interpersonal, organizational, and community levels
- Negotiate conflict using interests
- Analyze methods of dispute mediation
- Work effectively in cross-functional teams
- Communicate design ideas effectively
- Practice leadership skills
- Formulate plans for conflict intervention
Prerequisites by Topic
- Verbal messages
- Nonverbal messages
- Listening
- Interpersonal relationships
- Culture and communication
Course Topics
- Theories of conflict
- Theories of power and influence
- Conflict analysis and assessment
- Negotiating interests versus positions
- Dispute mediation
- Dialogue facilitation
- Conflict intervention
Coordinator
Dr. Tammy Rice-Bailey
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