Dec 30, 2024  
2020-2021 Undergraduate Academic Catalog 
    
Catalog Navigation
  Catalog Home
  Academic Calendar
  University Overview
  Admissions Department
  Academic Regulations and Policies
  Student Financial Services
  Academic Departments, Undergraduate Degree Programs, Minors and Certificates
  Degree Programs, Minors and Certificates
  University Scholars Honors Program
  Reserve Officers’ Training Corps. (ROTC)
  English as a Second Language
  Course Descriptions
  Administration, Board of Regents, Faculty and Advisory Committees
  Campus Map
  Student Resources
  My Portfolio
HELP
2020-2021 Undergraduate Academic Catalog [ARCHIVED CATALOG]

Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)

TC 334 - Project Communications

3 lecture hours 0 lab hours 3 credits
Course Description
This course focuses on rhetorical theory and practice associated with all communications involved in project management covering the entire life of a project. Project management methodologies are introduced to provide an understanding of contexts in which project communications occur. Special emphasis is given to communicating with internal and external audiences; communicating “up” and “down” a company’s organizational hierarchy; shaping content across temporalities, platforms, and contexts; addressing tacit/hidden rhetorical challenges; documenting processes; reporting on status/progress to multiple audiences and for multiple purposes; optimizing communications aspects of knowledge management; improving teamwork and morale; and communicating “change.” Tools and techniques for streamlining project communications will be introduced and utilized. Classroom time is divided between lecture and writing workshops. Writing projects are a mix of individual assignments, in-class exercises (including case studies), and a final group research project on a selected project-communications topic.  (prereq: GS 1001  or GS 1010H , GS 1002  or GS 1020H , and GS 1003  or GS 1030H )
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Identify multiple potential audiences for any message and reshape that message to accomplish rhetorical goals
  • Employ key vocabulary associated with project management, change management, knowledge management, and rhetorical theory
  • Create communications appropriate to the various phases of a project’s lifecycle
  • Employ software and professional tools to facilitate collaborative project communications
  • Determine the best medium for communication in any given context
  • Skill in interpersonal communications, including one-on-one conversations and larger group discussions
  • Apply business communication principles in routine transactional communications for successful team building and effective interaction with a diverse array of clients, content providers, and outside contractors
  • Apply ethical behaviors in ambiguous contexts
  • Capture, document, and apply knowledge from current and past projects
Prerequisites by Topic
  • None
Course Topics
  • Rhetorical principles of business communication
  • Project lifecycle, project-management methodologies, and associated communications (key purposes, documents, processes, contexts)
  • Principles of persuasion
  • Reshaping messages for different audiences (multiple levels, hidden functions, and unanticipated future contexts)
  • Strengthening relationships through improved routine communications
  • Communication strategies for effective meetings
  • Ethical dilemmas in project communications
  • Communication strategies for optimizing knowledge management systems
  • High-stakes project communications: delivering bad news, making demands, communicating change, crisis communications
  • Social media for project communications
  • Using collaborative tools and strategies to manage communication projects
Coordinator
Dr. Katherine Wikoff


Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)