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Nov 21, 2024
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MS 3403 - Managing for Quality3 lecture hours 0 lab hours 3 credits
Course Description
This course introduces and requires application of the skills and tools necessary to implement and maintain a continuous improvement environment. Through the use of appropriate models and tools, students will demonstrate the application of a personal philosophy of quality, identify stakeholder relationships, develop approaches to meet/exceed customer expectations, explore systems-focused approaches, manage a quality improvement project and measure effectiveness of continuous improvement activities. (prereq: one course in economics (e.g. MS 221 , MS 2220 , MS 322 , IE 423 ))
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Demonstrated knowledge of quality systems and methods
- Studied and effectively applied tools and techniques related to quality management
- Gained the capacity to design and redesign effective business processes
- Obtained an understanding of strategic planning and demonstrated strategic thinking skills
Prerequisites by Topic
- No prerequisites by topic appended
Course Topics
- Organizational Effectiveness Defined
- History of Quality
- Quality Systems, Standards and Criteria
- Creating Customer Centric Organizations
- Organizational Leadership
- Strategic Planning
- Managing Human Resources for Quality
- Measuring Quality Effectiveness
- Business Process Design
- Quality Tools
- Business Results
Coordinator
Steven Bialek
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