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Apr 15, 2026
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MG 640 - Operations Management3 lecture hours 0 lab hours 3 credits
Course Description
Operations management provides students with an understanding of how service and production organizations manage and control processing of customer requests though customer receipt of products and services. This includes the design and control of the business processes responsible for effectively applying resources (people, equipment, materials, etc.). Good operations management is vital for survival in today’s markets that demand fast delivery, better quality, and Lean organizations. This course is classroom based and includes lecture, discussion topics and problem solving. An individual class project that requires the student to apply the course teachings to an actual company situation is an important part of the learning transfer. (prereq: graduate standing)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
• Gain an understanding of the strategies, tactics and performance measurements used by operations managers in manufacturing and service operations
• Gain an understanding of the major functions of operations, the theories involved and their applications
• Develop communication skills and the ability to evaluate new information
• Gain an understanding of the concepts employed by operations managers
• Gain an understanding of how the concepts presented compare to those management practices in the student’s business environment
• Gain an ability to apply the learned concepts to real world issues
• Gain an ability to produce a basic analysis of an actual manufacturing/service operations process
Prerequisites by Topic
None appended
Course Topics
• Operations Strategy and Change Management (2 classes)
• Product Design and Process Selections (3 classes)
• Supply Chain Design (3 classes)
• Planning and Controlling the Supply Chain (6 classes)
Coordinator
David Schmitz
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