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Dec 11, 2024
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MS 3403 - Managing for Quality3 lecture hours 0 lab hours 3 credits
Course Description
This course introduces and requires application of the skills and tools necessary to implement and maintain a continuous improvement environment. Through the use of appropriate models and tools, students will demonstrate the application of a personal philosophy of quality, identify stakeholder relationships, develop approaches to meet/exceed customer expectations, explore systems-focused approaches, manage a quality improvement project and measure effectiveness of continuous improvement activities. (prereq: One course in economics (e.g. MS 221 , MS 2220 , MS 322 , IE 423 )
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
• demonstrated knowledge of quality systems and methods
• studied and effectively applied tools and techniques related to quality management
• gained the capacity to design and redesign effective business processes
• obtained an understanding of strategic planning and demonstrated strategic thinking skills
Prerequisites by Topic
• No prerequisites by topic appended.
Course Topics
• Organizational Effectiveness Defined
• History of Quality
• Quality Systems, Standards and Criteria
• Creating Customer Centric Organizations
• Organizational Leadership
• Strategic Planning
• Managing Human Resources for Quality
• Measuring Quality Effectiveness
• Business Process Design
• Quality Tools
• Business Results
Coordinator
Steven Bialek
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