Mar 27, 2023  
2015-2016 Undergraduate Academic Catalog 
2015-2016 Undergraduate Academic Catalog [ARCHIVED CATALOG]

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IE 449 - Quality Management

3 lecture hours 0 lab hours 3 credits
Course Description
This course addresses the strategic role of quality in business and industry. It focuses on management’s role in achieving quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control. The focus of this course is global and includes applications and examples ranging from high-tech companies to service industries such as health care, insurance, and distribution. (prereq: IE 348 )
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Understand the importance of quality as a corporate-wide system, rather than a separate function within the organization
  • Know how quality impacts companies in the manufacturing and service sectors
  • Understand the cost of quality and what contributes to a high cost of quality
  • Be familiar with the ISO-9000 series of standards, how these are managed and implemented within a company, and the auditing/certification process
  • Utilize various analytical and documentation techniques for problem solving, defining customer requirements, and ensuring compliance

Prerequisites by Topic
  • Good understanding of statistical process control, acceptance sampling, and quality improvement tools

Course Topics
  • Introduction to quality management, business approaches to quality, and cost of quality (2 weeks)
  • ISO 9000 and related quality standards (4 weeks)
  • Analytical techniques for problem solving, defining customer requirements, and ensuring compliance (3 weeks)
  • Project/research work (1 week)

Charlene Yauch

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