Apr 22, 2018  
2017-2018 Undergraduate Academic Catalog 
    
2017-2018 Undergraduate Academic Catalog
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BA 3801 - Continuous Improvement I

3 lecture hours 0 lab hours 3 credits
Course Description
In this course, students will be introduced to quality improvement methodologies such as Plan-Do-Check-Act, Lean, and Six Sigma. Students will learn how to apply the seven basic quality tools to business problems.  The elements of an organization quality management program will be explored, including the importance of strategic planning and stakeholder relationships in the management process. (prereq: none)
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • Identify and describe key elements of an organizational quality management program
  • Compare and contrast quality improvement methodologies
  • Demonstrate the application of basic quality tools such as process mapping, cause-and-effect diagrams, histograms, and Pareto charts
  • Apply Voice of the Customer techniques for obtaining stakeholder feedback

Prerequisites by Topic
  • None

Coordinator
Katie McCarthy



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