Apr 27, 2024  
2015-2016 Undergraduate Academic Catalog 
    
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2015-2016 Undergraduate Academic Catalog [ARCHIVED CATALOG]

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MS 3445 - Org. Development & Consultancy

3 lecture hours 0 lab hours 3 credits
Course Description
This course presents organization development as a system-wide application of behavioral science to the planned development, improvement, and reinforcement of the strategies, structures and processes that lead to organization effectiveness. Students will learn how to use critical thinking skills to develop a tightly knit logic trail of findings, conclusions and recommendations that are defensible and persuasive. Consultancy, from both an internal and external perspective, will be introduced to include need identification, planning, scope definition, deliverables and role/responsibility assignments. The course will emphasize business communications through the development of clearly stated, client-centered presentations. (prereq: MS 344  or SS 461 )
Course Learning Outcomes
Upon successful completion of this course, the student will be able to:
  • No course learning outcomes appended.
Prerequisites by Topic
  • None 
Course Topics
  • Understanding the role of internal consultant
  • Contracting with internal clients
  • Identifying client expectations and setting objectives; distinguishing between client objectives and study project objectives
  • Drafting proposals
  • Negotiating a performance contract: defining project scope, setting project deliverables and priorities, establishing study methodology, defining performance expectations and obligations (partnership between consultant and client)
  • Applying the scientific method of problem solving: developing hypotheses, preparing key questions, determining information needs, building data packages, developing work plans and budgets
  • Gathering information: identifying sources of information (discussions, documents, observation), interviewing and listening, evaluating facts
  • Using critical thinking skills to analyze and interpret information: linking facts, findings, hypotheses, conclusions, and recommendations (building logic diagrams), applying logical thinking and creative thinking (e.g. cause-effect, brainstorming, mind mapping, morphological synthesis, analogies, etc.)
  • Managing the project team: identifying project SKA’s, leading meetings, motivating, managing conflict
  • Communicating with management and clients: sharing progress reports, writing reports and preparing client briefings that are clear, logical and persuasive
  • Closing the project
Coordinator
Steven Bialek


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