MS 3403 - Managing for Quality

3 lecture hours 0 lab hours 3 credits

Course Description
This course introduces and requires application of the skills and tools necessary to implement and maintain a continuous improvement environment. Through the use of appropriate models and tools, students will demonstrate the application of a personal philosophy of quality, identify stakeholder relationships, develop approaches to meet/exceed customer expectations, explore systems-focused approaches, manage a quality improvement project and measure effectiveness of continuous improvement activities. (prereq: One course in economics (e.g. MS 221, MS 2220, MS 322, IE 423))

Course Learning Outcomes
Upon successful completion of this course, the student will be able to:

Demonstrated knowledge of quality systems and methods
Studied and effectively applied tools and techniques related to quality management
Gained the capacity to design and redesign effective business processes
Obtained an understanding of strategic planning and demonstrated strategic thinking skills

Prerequisites by Topic

No prerequisites by topic appended.

Course Topics

Organizational Effectiveness Defined
History of Quality
Quality Systems, Standards and Criteria
Creating Customer Centric Organizations
Organizational Leadership
Strategic Planning
Managing Human Resources for Quality
Measuring Quality Effectiveness
Business Process Design
Quality Tools
Business Results

Coordinator
Steven Bialek

Announcement

The Raider Return

Milwaukee School of Engineering

Connect With MSOE

MS 3403 - Managing for Quality